Our suite of in-app support tools makes it easy for your customers learn (and learn to love) your app, site or platform.

(14 day free trial. No credit card needed.) 

"Huge fan of Elevio. It helps us embed, translate and point users to our support centre. Amazingly responsive team too. Happy customer, let us pay you more!" 

“Elevio has changed the way we think about our customer's in-app experience. It allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chat seamlessly. Elevio is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it.”

The Elevio Assistant pops up in-browser - so your customers don’t have to click away to a help centre or external knowledge base. 

The Assistant automatically suggests articles based on context and behavior - giving customers the right content in the right moment. 

With seamless integrations - including live chat, release notes, and support ticketing - the Assistant is an all-in-one customer experience.  

Draw your customer’s attention to features, upgrades or important tasks with visual helpers and hotspots.  They trigger exactly the right article, function or hover-over text. 

Anyone can use our handy visualizer tool, which makes it easy to add helpers and hotspots to your site, app or platform. No coding required.

• Get smart suggestions from Elevio, driven by customer behavior and machine learning
  
• Get in-depth analytics, user feedback and ratings
• Find under-performing content and gaps in your knowledge base

• Work inside a team environment with shared inbox
• Track team conversations at a glance
• Create and assign tasks for better project management
• Integrate your existing apps like Slack and Zapier 

• Create help articles or sync them from ZenDesk, Help Scout, and more 
  
• Segment your content for different groups
• Include tables, video, images and gifs
  
• Auto-translate content into 40+ languages

How it works

Elevio lets your customers self-serve, so your agents can focus on conversations that matter. It's scalable support - without staff overhead. 

• 3 Team Members
  
• Point & Click Editor
  
• Unlimited Articles
  
• Basic Modules
  
• Basic Hosted Knowledge Base
  

• 5 Team Members
  
• Everything in Starter plus:
  
• Help Desk Integrations
• Article Interlinking & Permissions
• Advanced Modules
• Customised Hosted Knowledge Base

• 10 Team Members
  
• Everything in Regular plus:
• Article Auto-Syncing
• Serve Content in 40+ Languages
• Get Priority Support

Pricing

Victor Ikeda-Wood

Director of Customer Support

SportsEngine

"Game changer! Hands down the most valuable software our company uses.

 As both a B2B and B2C business, Elevio enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic support when needed. 

If you're looking to scale your business, or just want to improve your customers' experience, you need Elevio.”

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