It’s Simple.
We reduce your customers’ effort.
We’re focussed on making it effortless for your customers to onboard and thrive with your product.
Intelligently deliver the right help, to the right customer, at the right time.
Elevio increases customer engagement and retention while lowering support loads, at scale.
Intelligently deliver the right help, to the right customer, at the right time.
We deliver over 2,500,000 help articles in-product every month for 500+ companies.
Effortless Customer Success, At Scale.
The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.
No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.
Just the right help, for the right person, at the right time
More on the Assistant
Guide Users with Hotspots
Positioned anywhere on your page, Hotspots provide instant prompts to inline help.
Set them up to disappear after use, or have them stay permanently, it's up to you.
No developers required 🎉
More on Hotspots
Reduce Your Support Loads
We also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average.
Measure the Impact
Dive into reports and see how your users are engaging with your in-app help.
Improve Your Docs, Proactively
Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback.
Knowledge Centered Support has never been easier.
More on KCSReduce customer effort, without changing your product.
Bring all your services together
Elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer experience to the next level.
See our Integrations
"Huge fan of elevio. It helps us embed, translate and point users to our support centre. Amazingly responsive team too. Happy customer, let us pay you more!"
Peter Clarke - Product Manager, AdRoll
"When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards"
Grace Brunina - Community Manager, SportsEngine
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"Game changer! Hands down the most valuable software our company uses.
As both a B2B and B2C business, Elevio enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic support when needed.
If you're looking to scale your business, or just want to improve your customers experience, you need Elevio."
Victor Ikeda-Wood - Director of Customer Support, SportsEngine
"Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow."
Dan Duett - UX Generalist, Stitch Labs
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"All our FAQ is set up through elevio, it makes my job so much easier, it definitely streamlines the experience."
Lili Nishiyama - Customer Happiness Ninja, Pozible
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"We used to have 2 staff basically doing support full time. Their support load is now down to only a couple of hours a day, freeing them up to do other tasks."
Alan Downie - Founder, BugHerd
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"We love the robust features and analytics along with easy integration steps!"
Peyvand Padidar - Product Manager, Staples
"Their product solves a self-help problem (helps users search and find relevant articles in-app) that I have not seen any other product solve."
Claire Talbott - Support Manager, Uservoice
"Customers tell us how great our support works for them and how well integrated everything is thanks to elev.io. This appreciation really is the best thing that’s happened to us."
Torge Kahl - Online Marketer, Checkdomain
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"I feel that launching elevio in our app was a big step for the whole company."
Susan Ostojska - Customer Success Manager, Growbots
"Elevio is a fantastic self-service solution for our customers. It's not only the slick interface, but also the functionality and integration to our backend tools which provide a seamless workflow experience."
Johann Loibl - Head of Customer Service, ZipPay
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