It’s Simple.
We reduce your customers’ effort.

We’re focussed on making it effortless for your customers to onboard and thrive with your product.
Intelligently deliver the right help, to the right customer, at the right time.

Elevio increases customer engagement and retention while lowering support loads, at scale.

We deliver over 2,500,000 help articles in-product every month for 500+ companies.

Effortless Customer Success, At Scale.

The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.

No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.

Just the right help, for the right person, at the right time

More on the Assistant

Guide Users with Hotspots

Positioned anywhere on your page, Hotspots provide instant prompts to inline help.

Set them up to disappear after use, or have them stay permanently, it's up to you.

No developers required 🎉

More on Hotspots

Reduce Your Support Loads

We also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average.

Measure the Impact

Dive into reports and see how your users are engaging with your in-app help.

Improve Your Docs, Proactively

Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback.

Knowledge Centered Support has never been easier.

More on KCS

Reduce customer effort, without changing your product.

Show Me How

Bring all your services together

Elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer experience to the next level.

See our Integrations
Peter Clarke, Product Manager at AdRoll

"Huge fan of elevio. It helps us embed, translate and point users to our support centre. Amazingly responsive team too. Happy customer, let us pay you more!"

Peter Clarke - Product Manager, AdRoll

Grace Brunina, Community Manager at SportsEngine

"When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards"

Grace Brunina - Community Manager, SportsEngine

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Victor Ikeda-Wood, Director of Customer Support at SportsEngine

"Game changer! Hands down the most valuable software our company uses.
As both a B2B and B2C business, Elevio enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic support when needed.
If you're looking to scale your business, or just want to improve your customers experience, you need Elevio."

Victor Ikeda-Wood - Director of Customer Support, SportsEngine

Dan Duett, UX Generalist at Stitch Labs

"Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow."

Dan Duett - UX Generalist, Stitch Labs

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Lili Nishiyama, Customer Happiness Ninja at Pozible

"All our FAQ is set up through elevio, it makes my job so much easier, it definitely streamlines the experience."

Lili Nishiyama - Customer Happiness Ninja, Pozible

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Alan Downie, Founder at BugHerd

"We used to have 2 staff basically doing support full time. Their support load is now down to only a couple of hours a day, freeing them up to do other tasks."

Alan Downie - Founder, BugHerd

Read Their Story
Peyvand Padidar, Product Manager at Staples

"We love the robust features and analytics along with easy integration steps!"

Peyvand Padidar - Product Manager, Staples

Claire Talbott, Support Manager at Uservoice

"Their product solves a self-help problem (helps users search and find relevant articles in-app) that I have not seen any other product solve."

Claire Talbott - Support Manager, Uservoice

Torge Kahl, Online Marketer at Checkdomain

"Customers tell us how great our support works for them and how well integrated everything is thanks to elev.io. This appreciation really is the best thing that’s happened to us."

Torge Kahl - Online Marketer, Checkdomain

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Susan Ostojska, Customer Success Manager at Growbots

"I feel that launching elevio in our app was a big step for the whole company."

Susan Ostojska - Customer Success Manager, Growbots

Johann Loibl, Head of Customer Service at ZipPay

"Elevio is a fantastic self-service solution for our customers. It's not only the slick interface, but also the functionality and integration to our backend tools which provide a seamless workflow experience."

Johann Loibl - Head of Customer Service, ZipPay

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