Customers Customer Stories

Preply Case Study

When he got involved with Customer Support at Preply, Gustavo Moreira already had several challenges on his plate from day one: lots of customer support requests were fairly standard, but the ones that weren’t failed in receiving proper attention. Customer support request volumes were increasing, so something needed to be done–and fast!

Gary Tuohy

· 3 minute read

Customers Customer Stories

Preply Case Study

Gary Tuohy

Gary Tuohy

· 3 minute read

Self-Service Support KCS

Reduce Incoming Support at Any Scale

Chris Duell

Chris Duell

· 4 minute read

Self-Service Support KCS

3 Proven Ways to Reduce Your Support Load

Chris Duell

Chris Duell

· 2 minute read

Customer Stories

Iubenda Case Study

Gary Tuohy

Gary Tuohy

· 2 minute read

Customers

BugHerd Case Study

Gary Tuohy

Gary Tuohy

· 2 minute read

Customer Experience User Education

5 Unconventional Ways to Make Customers Happy

Gary Tuohy

Gary Tuohy

· 6 minute read

Knowledge Base KCS

Benefits of Knowledge-Centered Service (KCS)

Gary Tuohy

Gary Tuohy

· 4 minute read

Contextual Support Knowledge Base

Writing the Perfect Knowledge Base Article

Gary Tuohy

Gary Tuohy

· 6 minute read

User Education Self-Service Support

Product knowledge, your untapped gold-mine

Chris Duell

Chris Duell

· 5 minute read

Our Journey Startup

From Zero to $1 million ARR, lessons we've learned along the way

Chris Duell

Chris Duell

· 10 minute read

Customer Stories

A 71% drop in support load: How Tourney Machine is using Elevio to help customers succeed

Tara Cartland

Tara Cartland

· 2 minute read

Customers Customer Stories

Stitch Labs | Growing Fast with Elevio

Tara Cartland

Tara Cartland

· 2 minute read
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