Deliver In-app Contextual Support

Improving Retention, Engagement, and Support Loads

Create Product Knowledge

Help users help themselves. Knowledge can be easily created (or imported) and managed with our in-built content management tool.

Knowledge Management

Make the transition as easy as possible. Import your current knowledge base content straight into elevio or create your own content from scratch.

Content Workflow

Collaborate with colleagues on your content. Create and share your drafts, then publish the final version once everything is approved.

Intelligent Keywords

Save time for your content creation. Our platform uses machine learning to intelligently suggest keywords for each piece of content you create.

Support Globally, with Auto-Translation

With support for over twenty languages, elevio is ready for your articles with a worldwide audience.

No Developers Required

Remove roadblocks to customer success by allowing support staff to improve your sites UX without bugging or waiting for your dev team.

Claire Talbott, Support Manager at Uservoice

"Their product solves a self-help problem (helps users search and find relevant articles in-app) that I have not seen any other product solve."

Claire Talbott - Support Manager, Uservoice

Deliver Help, 24/7

Our embeddable Assistant, hotspots and elements can be seamlessly added to your website. Providing on-demand help instantly to your users, where and when they need it.

Add In-App Contextual Help

Unblock user roadblocks. Using our point & click tool, add hotspots to your site without the need for a developer.

Learn More about Hotspots

Deliver Smart Suggestions

The right answer at the right time. Auto-suggest specific articles for your users or let our machine learning powered suggestion engine do the work for you.

Effortless Customer Success, At Scale.

The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.

No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.

Just the right help, for the right person, at the right time

More on the Assistant

Guide Users with Hotspots

Positioned anywhere on your page, Hotspots provide instant prompts to inline help.

Set them up to disappear after use, or have them stay permanently, it's up to you.

No developers required 🎉

More on Hotspots
Peyvand Padidar, Product Manager at Staples

"We love the robust features and analytics along with easy integration steps!"

Peyvand Padidar - Product Manager, Staples

Measure the impact

Dive into reports and see how your users are engaging with your knowledge base.

Reporting & Analytics

See how self-service content can help. Review usage statistics and reports to understand how your users are getting help from your knowledge base.

User Feedback

Content is king. Gain your user’s feedback on which content works... and which doesn’t.

Make Data-Driven Decisions

From insight to action. Leverage your data and user feedback to identify actionable opportunities to improve your help content, and find product roadblocks.

Encourage and Utilise Feedback

See how your users feel about your in-app help. Negative feedback can be supported with a note, so you can fix issues accurately and quickly.

Measure the Impact

Dive into reports and see how your users are engaging with your in-app help.

Peter Clarke, Product Manager at AdRoll

"Huge fan of elevio. It helps us embed, translate and point users to our support centre. Amazingly responsive team too. Happy customer, let us pay you more!"

Peter Clarke - Product Manager, AdRoll

Improve user education

Let us do the hard work for you, by telling you what content to create or repair, automatically.
Meet Hub, for Knowledge Centered Support.

Collaborate & Close the Loop

Your best editors are your users, feedback serves as a trigger for a nw task. Join the thread, upload assets, and work as a team

Prevent Content Rot

The only thing worse than no docs, is outdated docs. We'll tell you when content is getting old, so you can make sure it's up to date.

Improve Coverage

When people can't find what they're looking for, we'll tell you what to add content on, to keep your docs full

Improve Your Docs, Proactively

Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback.

Knowledge Centered Support has never been easier.

More on KCS

Intelligent Knowledge Management

An ecosystem that promotes drafts and publishing with a beautiful interface. Backed by machine learning, to tell you when you should update your content.

Kelsey Moen, Marketing Manager at Skykit

"One documentation task that we largely fail to do is to re-visit articles after they’ve been published for some time.
Elevio not only helps in moving these tasks up on our priority list, but also provides recommendations on which articles need attention."

Kelsey Moen - Marketing Manager, Skykit

Bring all your services together

Elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer experience to the next level.

See our Integrations

Start your free trial now

Easy Setup. Free 14-day trial. No credit card required