Elevated Customer Success

Elevio's knowledge platform intelligently delivers contextual content to your customers.

We assist in resolving over 2.5 Million issues every month for 500+ companies.

Real Customer Stories

Create Product Knowledge

Help users help themselves. Knowledge can be easily created (or imported) and managed with our in-built content management tool.

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Knowledge Management

Make the transition as easy as possible. Import your current knowledge base content straight into elevio or create your own content from scratch.

Managed Content Workflow

Collaborate with colleagues on your content. Create and share your drafts, then publish the final version once everything is approved.

Intelligent Keywords

Save time for your content creation. Our platform uses machine learning to intelligently suggest keywords for each piece of content you create.


Support Globally, with Auto-Translation

With support for over twenty languages, elevio is ready for your articles with a worldwide audience.

No Developers Required

Remove roadblocks to customer success by allowing support staff to improve your site's UX without bugging or waiting for your dev team.

Customers tell us how great our support works for them and how well integrated everything is thanks to elev.io. This appreciation really is the best thing that’s happened to us.


Torge Kahl - Online Marketer

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Deliver Help, 24/7

Our embeddable Assistant, hotspots and elements can be seamlessly added to your website. Providing on-demand help instantly to your users, where and when they need it.

Deliver Help Their Way

Everybody learns differently, cover all your bases with in-app helpers and support tools for your users.

In-app Helpers & Hotspots

Add In-App Contextual Help

Unblock user roadblocks. Using our point & click tool, add hotspots to your site without the need for a developer.

Learn more about Hotspots

Deliver Smart Suggestions

The right answer at the right time. Let our machine learning powered suggestion engine do the work for you.

Learn more about KCS

Effortless Customer Success, At Scale.

The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.

No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.

Just the right help, for the right person, at the right time

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Guide Users with Hotspots

Positioned anywhere on your page, Hotspots provide instant prompts to inline help.

Set them up to disappear after use, or have them stay permanently, it's up to you.

No developers required 🎉

More on Hotspots

Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow.


Dan Duett - UX Generalist

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Measure the impact

Dive into reports and see how your users are engaging with your knowledge base.

Reporting & Analytics

See how self-service content can help. Review usage statistics and reports to understand how your users are getting help from your knowledge base.

User Feedback

Content is king. Gain your user’s feedback on which content works... and which doesn’t.

Make Data-Driven Decisions

From insight to action. Leverage your data and user feedback to identify actionable opportunities to improve your help content, and find product roadblocks.

Encourage and Utilise Feedback

See how your users feel about your in-app help. Negative feedback can be supported with a note, so you can fix issues accurately and quickly.

Measure the Impact

Dive into reports and see how your users are engaging with your in-app help.

When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards


Grace Brunina - Community Manager

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Improve user education

Let us do the hard work for you, by telling you what content to create or repair, automatically. Meet Hub, for Knowledge Centered Service.

Collaborate & Close the Loop

Your best editors are your users, feedback serves as a trigger for a nw task. Join the thread, upload assets, and work as a team.

Prevent Content Rot

The only thing worse than no docs, is outdated docs. We'll tell you when content is getting old, so you can make sure it's up to date.

Improve Coverage

When people can't find what they're looking for, we'll tell you what to add content on, to keep your docs full

Improve Your Docs, Proactively

Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback.

Knowledge Centered Service has never been easier.

More on KCS

Intelligent Knowledge Management

An ecosystem that promotes drafts and publishing with a beautiful interface. Backed by machine learning, to tell you when you should update your content.

We used to have 2 staff basically doing support full time. Their support load is now down to only a couple of hours a day, freeing them up to do other tasks.


Alan Downie - Founder

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Bring all your services together

Elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer experience to the next level.

See our Integrations

Start your free trial now

Easy Setup. Free 14-day trial. No credit card required.

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