No more arguing with chatbots, waiting for support, or searching for help.
Our Assistant intelligently delivers the right help, to the right user, at the right time.
Users can easily navigate from in-app support content to the Knowledge Base. From support emails, documentation, release notes - it's easy to send your users directly to the help they need.
Everything they need, without leaving your product.
Our Assistant can be seamlessly added to your website. Providing help on-demand to your users, where and when they need it.
See how your users feel about your in-app help. Negative feedback can be supported with a note, so you can fix issues accurately and quickly.
Users can respond to tickets, view existing tickets or send through replies, all without having to leave the page they’re on.
The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.
No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.
Just the right help, for the right person, at the right time
We also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average.
Easy Setup. Free 14-day trial. No credit card required.
BugHerd
Alan Downie - Founder
"We used to have 2 staff basically doing support full time. Their support load is now down to only a couple of hours a day, freeing them up to do other tasks."
Pozible
Lili Nishiyama - Customer Happiness Ninja
"All our FAQ is set up through elevio, it makes my job so much easier, it definitely streamlines the experience."
SportsEngine
Grace Brunina - Community Manager
"When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards"