Instant Help, 24/7

No more arguing with chatbots, waiting for support, or searching for help.

Our Assistant intelligently delivers the right help, to the right user, at the right time.


Everything They Need, Always There

Users can easily navigate from in-app support content to the Knowledge Base. From support emails, documentation, release notes - it's easy to send your users directly to the help they need.

Everything they need, without leaving your product.

Instant Access to Help, 24/7

Our Assistant can be seamlessly added to your website. Providing help on-demand to your users, where and when they need it.

Encourage and Utilise Feedback

See how your users feel about your in-app help. Negative feedback can be supported with a note, so you can fix issues accurately and quickly.

Point of Contact

Users can respond to tickets, view existing tickets or send through replies, all without having to leave the page they’re on.

Effortless Customer Success, At Scale.

The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.

No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.

Just the right help, for the right person, at the right time

Reduce Your Support Loads

We also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average.

Start your free trial now

Easy Setup. Free 14-day trial. No credit card required.

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Grace Brunina from SportsEngine

SportsEngine

Grace Brunina - Community Manager

"When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards"

Read their story
Claire Talbott from Uservoice

Uservoice

Claire Talbott - Support Manager

"Their product solves a self-help problem (helps users search and find relevant articles in-app) that I have not seen any other product solve."

Victor Ikeda-Wood from SportsEngine

SportsEngine

Victor Ikeda-Wood - Director of Customer Support

"Game changer! Hands down the most valuable software our company uses. As both a B2B and B2C business, Elevio enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic support when needed. If you're looking to scale your business, or just want to improve your customers experience, you need Elevio."