Instant Help, 24/7

No more arguing with chatbots, waiting for support, or searching for help.

Our Assistant intelligently and automatically delivers the right help, to the right customer, at the right time.

Everything They Need, Always There

Your customers can easily navigate from in-app support content to the Knowledge Base. From support emails, documentation, release notes - it's easy to send them directly to the help they need.

Everything they need, without leaving your product.

Instant Access to Help, 24/7

Our Assistant can be seamlessly added to your website. Providing help on-demand to your users, where and when they need it.

Encourage and Utilise Feedback

See how your users feel about your in-app help. Negative feedback can be supported with a note, so you can fix issues accurately and quickly.

Point of Contact

Users can respond to tickets, view existing tickets or send through replies, all without having to leave the page they’re on.

Effortless Customer Success, At Scale.

The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.

No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.

Just the right help, for the right person, at the right time

Reduce Your Support Loads

We also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average.

Get Started today!

Personalised setup. Access to premium features. Free for 14 days.

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Roderick Jones
Head of Technical Support

"We have decreased our ticket load by 30% and have increased client self-service by 40%"

Read their story

Johann Loibl
Head of Customer Service

"Elevio is a fantastic self-service solution for our customers. It's not only the slick interface, but also the functionality and integration to our backend tools which provide a seamless workflow experience."

Doug McDaniel
Sr. Customer Enablement Manager

"Elevio has changed the way we think about our customer's in-app experience. It allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chat seamlessly. Elevio is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it"

See more customer stories