Help Scout vs Zendesk

Here's how Help Scout stacks up against Zendesk

 
Pricing Free+ From $1 per agent per month
Knowledge Base Yes Yes
Support Tickets Yes Yes
Chat Built In No via Zopim
Integrated phone support No Yes
Integrated Forums No Yes
Analytics & Reporting Yes Yes
Merge Tickets Yes Yes
Add Notes Yes Yes
Collision Detection Yes Yes
API Yes Yes
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