If people don’t fully understand your product, no amount of sales or messaging will get them to buy or stick around long term. At the core of every great company, is an emphasis on educating their customers.
It’s our vision that every company treats user education with the importance and respect it deserves, to make their product truely great on all levels.
That’s why at elevio, user education is our jam.
We believe that if someone has made it through to an assisted support channel, you’ve already failed them.
One on one support is fine for situations that warrant it (like requesting a refund), but it’s a symptom of a deeper problem if people need to reach out to get help about using your product.
This is why after much research and countless conversations we came up with:
Every product is unique, and needs its own supporting content created to help teach users how to get the most out of it.
We provide you with the tools to intuitively and effectively create your supporting content, or sync existing from a third party.
“If content is king, context is god”.
Simply having the content is not enough. What good is an unread book on the bookshelf?
With our embeddable Assistant, hotspot helpers, and hosted KB elevio provides the optimal way to deliver your support content to your users. Nothing is more effective than showing the user what they need to see, exactly where and when they need to see it, and this is what we do best.
To know that your customers are being educated, you’ll need to know what support content they are consuming, how, and where.
It’s also important to know where people are reaching out for help, and finding none.
Our reporting uncovers what content is being consumed the most, what content is being searched for the most, what content is underperforming, and what content is lacking.
Here, context is everything.
“That which is measured, improves.”
Creating, Delivering, and Measuring support content in context provides useful insight into how you can continually improve your user education over time.
We lower the effort required to continually improve your user education, allowing you to reap the rewards long term.
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