Zendesk vs Groove

Here's how Zendesk stacks up against Groove


 
Customers 50,000 Unknown
Pricing From $1 per agent per month Free+
Knowledge Base Yes Yes
Support Tickets Yes Yes
Chat Built In via Zopim No
Integrated phone support Yes No
Integrated Forums Yes No
Analytics & Reporting Yes Yes
Merge Tickets Yes Yes
Add Notes Yes Yes
Collision Detection Yes Yes
API Yes Yes
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