Everybody learns differently, cover all your bases with these delivery methods:
Unblock user roadblocks. Using our point & click tool, add hotspots to your site
without the need for
The right answer at the right time. Auto-suggest specific articles for your users or let
our machine learning powered suggestion engine do the work for you.
See how self-service content can help. Review usage statistics and reports to understand
how your users are getting
help from your knowledge base.
Content is king. Gain your user’s feedback on which content works... and which doesn’t.
From insight to action. Leverage your data and user feedback to identify actionable
opportunities to improve your
help content, and find product roadblocks.
Your best editors are your users, feedback serves as a trigger for a nw task. Join the
thread, upload assets, and work as a team.
The only thing worse than no docs, is outdated docs. We'll tell you when content is
getting old, so you can make sure it's up to date.
When people can't find what they're looking for, we'll tell you what to add content on,
to keep your docs full
Make the transition as easy as possible. Import your current knowledge base content
straight into elevio or create your
own content from scratch.
Collaborate with colleagues on your content. Create and share your drafts, then publish
the final version once everything is approved.
Save time for your content creation. Our platform uses machine learning to intelligently
suggest keywords for each piece of content you create.
When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards
Grace Brunina - Community Manager
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