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Chris Duell

· 3 minute read

Today we’re thrilled to announce that we’re joining the Dixa family. 🎉

Dixa enables brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for both customers and agents.

We started Elevio back in 2015 with the simple vision of enabling customers and support agents with product knowledge. Over the last 6 years we’ve grown from a team of 2 to our current close-knit team of 11, and grown to serve 500 customers delivering over 16,000,000 answers every month. These companies range from tiny outfits, to globally recognized brands and leaders of industry like Epic Games, eBay, AccuWeather, Loom and TripAdvisor.

We’ve quietly been partnering behind the scenes with Dixa for around 12 months on a product that will be released in the near future. So when they reached out to talk about formally joining forces and bringing together Dixa’s multi-channel customer support platform and Elevio’s intelligent knowledge creation and delivery offering, everything just made sense. 

The team at Dixa are wildly intelligent, growing fast, and have been amazing to work with. We know we’re making the right move for the Elevio product, team, and our customers moving forward.

One of the most important deciding factors for us was if we were both aligned on our future goals. We can of course confirm both Elevio and Dixa share a common vision, which is to drastically improve the customer experience.

Chris Duell, co-founder and CEO of Elevio, commented:

“We’re integrated with many customer support platforms but we feel that choosing to become a part of Dixa is a natural next step, as we share the same vision of making customer support less frustrating and more meaningful. There’s no company better at delivering multichannel customer support from a single screen than Dixa, and adding our knowledge base to that experience makes complete sense for agents and their customers.” 

Mads Fosselius, CEO of Dixa adds:

“Customer support agents still spend a lot of time helping customers with the same type of questions over and over again. Together with Elevio we are able to ensure that agents are given the opportunity to quickly replicate best practice answers, ensuring fast, standardised and correct answers for customers, leaving them time to focus on building real relationships with them and helping them with what really counts.”

Read more on the announcement from Dixa's point of view here.

It’s been a fun ride so far, but we’re not done yet. All staff including the founders will be joining Dixa for the long term to bring knowledge and communications together to be greater than the sum of their parts, creating a world-class product that will allow companies to provide an unparalleled customer experience.

We’re looking at this as the beginning of Chapter 2, and we’re looking forward to you being a continued part of that story.

What does this mean for Elevio customers?

For the foreseeable future, Elevio will continue to operate as you’ve come to love and expect. 

Over the coming months we will be strengthening Elevio's integration into the Dixa platform, to add to their already impressive single screen solution which provides everything an agent needs at their fingertips. 

It is important to note that Elevio will also continue to operate as a separate product and there will be no significant changes to your experience.

We do encourage you to check out the Dixa offering to see why we fell in love with them in the first place. If you’re big on improving the customer experience, we think you’ll love them too. Say hi from us!

All the best,

❤️ Chris, Matt, and the team at Elevio

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