Support

12 article in this category

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Our Journey Support User Education

How user education fosters success, and will change your company

Chris Duell

Chris Duell

· 12 minute read

Customer Experience Support

Let’s talk about the bot in the room

Chris Duell

Chris Duell

· 2 minute read

Support

The 3 main pillars of great customer service

Helena Mueller

Helena Mueller

· 2 minute read

Support

10 ways my background in photojournalism has helped me in customer support so far

Helena Mueller

Helena Mueller

· 7 minute read

Support

How knowing yourself can make you better at customer support

Helena Mueller

Helena Mueller

· 4 minute read

Our Journey Support

What collaborating with our CTO taught me about great customer support

Helena Mueller

Helena Mueller

· 1 minute read

Support User Education Educate

How Self Service Support Translates Into Higher Customer Satisfaction

Nathan Quattrucci

Nathan Quattrucci

· 3 minute read

Customer Experience Support User Education

The Four Ways to Achieve Customer Happiness

Nathan Quattrucci

Nathan Quattrucci

· 4 minute read

Customer Experience SaaS Startup Support

What we learned running an NPS survey

Chris Duell

Chris Duell

· 5 minute read

Support User Education

The 6 user types, and how to please them

Chris Duell

Chris Duell

· 7 minute read

SaaS Startup Support

The SaaS work–life myth

Chris Duell

Chris Duell

· 5 minute read

Customers SaaS Startup Support

Making and keeping happy users, with Self-help systems

jacqui

jacqui

· 2 minute read
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