In order to make sure that your customers have the best possible experience while using your services, you should provide them with all the necessary and preferred ways to achieve what they desire.
A self-service knowledge base helps you with exactly that. It provides your customers with the information and knowledge they need in order to use your products and services on their own.
Studies show that customers prefer self-service options when it comes to finding information about a particular product or service.
But creating a strong and compatible knowledge base can be a tricky task at times. So we have listed down each and everything you possibly require to set up a self-service knowledge base for your clients.