In order to understand what a knowledge base software is, you first need to understand what is a knowledge base.
A knowledge base is a collection of valuable information and data about various topics.
It includes information and data in various forms like how-to-articles, guides, tips & tricks, and product/services walkthroughs, frequently asked questions, and more.
Depending on the needs of the organization, a knowledge base can be created for both external as well as internal use.
A knowledge base software is a centralized database used to collect, organize, retrieve, search, and share information and data about a topic, department, or product/service for better accessibility and ease of use.
The most essential purpose of a knowledge base software is to provide the required organizational knowledge to the right people. A single organization can hold multiple knowledge bases depending on the different needs of the organization.