Customer Stories

In conversation with Bugherd: a case study

We’ve all been there before – wondering if we’re spending our time doing the right things, if what we’re working on is really making a difference, and whether we could make better use of the time that we’ve got. I’m...

Helena Mueller

· 3 minute read

Customer Stories

In conversation with Bugherd: a case study

Helena Mueller

Helena Mueller

· 3 minute read

Our Journey Staff Stories

Yet another Startup journey

Helena Mueller

Helena Mueller

· 3 minute read

Our Journey Support

What collaborating with our CTO taught me about great customer support

Helena Mueller

Helena Mueller

· 1 minute read

Customer Stories

In Conversation with Pozible: On Creativity, Customer Happiness Ninjas and Crowdfunding

Helena Mueller

Helena Mueller

· 10 minute read

Customer Experience Startup

Creating the perfect company culture to increase customer happiness

Helena Mueller

Helena Mueller

· 3 minute read

Customer Stories

Wiredrive: A case study

Helena Mueller

Helena Mueller

· 4 minute read

Startup

This post isn't about building a start up overnight. It's about building one properly.

Nathan Quattrucci

Nathan Quattrucci

· 3 minute read

Startup User Acquisition

How we increased our trial to paid conversion rate from 11% to 22% overnight

Chris Duell

Chris Duell

· 4 minute read

Support User Education Educate

How Self Service Support Translates Into Higher Customer Satisfaction

Nathan Quattrucci

Nathan Quattrucci

· 3 minute read

SaaS Startup

Three Ways To Convert Trial Users To Paying Customers In 15 Min Or Less

Nathan Quattrucci

Nathan Quattrucci

· 3 minute read

Customer Experience Support User Education

The Four Ways to Achieve Customer Happiness

Nathan Quattrucci

Nathan Quattrucci

· 4 minute read

Customer Experience

What time is your 3 o'clock parade?

Chris Duell

Chris Duell

· 2 minute read
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