Customer Experience SaaS Startup Support

What we learned running an NPS survey

Knowing what your users think, what they really truly think, is crucial to making sure you’re building what they actually want. That’s where Net Promotor Scores come in. Now that our customer count is in the hundreds, it can get...

Chris Duell

· 5 minute read

Customer Experience SaaS Startup Support

What we learned running an NPS survey

Chris Duell

Chris Duell

· 5 minute read

Startmate YCombinator

Accelerator program practice questions

Chris Duell

Chris Duell

· 4 minute read

Interview Startmate YCombinator

Getting into Startmate and being interviewed at YCombinator

Chris Duell

Chris Duell

· 8 minute read

Startup User Acquisition

You can't fire a cannon from a kayak

Chris Duell

Chris Duell

· 3 minute read

Support User Education

The 6 user types, and how to please them

Chris Duell

Chris Duell

· 7 minute read

Our Journey Startup

The journey of a startup, from idea to growth

Chris Duell

Chris Duell

· 11 minute read

Integrations Updates

Using our special Olark commands

Chris Duell

Chris Duell

· 1 minute read

Our Journey Startup

How we're succeeding as a self funded team of 2

Chris Duell

Chris Duell

· 7 minute read

Knowledge Base User Support

Adding message blocks to your content

Chris Duell

Chris Duell

· 0 minute read

Our Journey Updates

Redesigning the widget

Matt Trimarchi

Matt Trimarchi

· 5 minute read

SaaS Startup Support

The SaaS work–life myth

Chris Duell

Chris Duell

· 5 minute read

Integrations Updates

We’re now integrated with Segment!

jacqui

jacqui

· 1 minute read
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