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Support User Education

The 6 user types, and how to please them

No doubt you’ve put time and care into crafting your site to be easy to navigate and use, so why do people keep asking you for help on the same topics? In short, it’s your own fault. You’ve failed your...

Chris Duell

17th Aug 2015 · 7 minute read

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User Education

Support User Education

The 6 user types, and how to please them

Chris Duell

17th Aug 2015 · 7 minute read

Our Journey Startup

The journey of a startup, from idea to growth

Chris Duell

07th Aug 2015 · 11 minute read

Integrations Updates

Using our special Olark commands

Chris Duell

28th Jul 2015 · 1 minute read

Our Journey Startup

How we're succeeding as a self funded team of 2

Chris Duell

27th Jul 2015 · 7 minute read

Knowledge Base User Support

Adding message blocks to your content

Chris Duell

23rd Jul 2015 · 0 minute read

Our Journey Updates

Redesigning the widget

Matt Trimarchi

20th Jul 2015 · 5 minute read

SaaS Startup Support

The SaaS work–life myth

Chris Duell

06th Jul 2015 · 5 minute read

Integrations Updates

We’re now integrated with Segment!

jacqui

12th Jun 2015 · 1 minute read

Customer Experience Knowledge Base User Education User Support

If your knowledge base isn't awesome, you could be losing 45% of your users

jacqui

08th Jun 2015 · 3 minute read

Customers SaaS Startup Support

Making and keeping happy users, with Self-help systems

jacqui

25th May 2015 · 2 minute read

Press ProductHunt Startup

How our 24 hour mini project got to #1 on Product Hunt

Chris Duell

04th May 2015 · 4 minute read

Press ProductHunt Startup

Featured on Product Hunt, what we did right and what we'd change

Chris Duell

01st May 2015 · 5 minute read

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