Let’s talk about the bot in the room

Customer Experience Support

Let’s talk about the bot in the room

By Chris Duell

Our Journey Staff Stories

Reflections from a Yung JS Hatchling on Knowing Nothing*

By Chloe Phua

Support

The 3 main pillars of great customer service

By Helena Mueller

Customer Stories

Inside Support: Shinesty

By Helena Mueller

Support

10 ways my background in photojournalism has helped me in customer support so far

By Helena Mueller

User Education

How being proactive can lower costs and drive engagement

By Helena Mueller

Customer Stories

Inside Support: Pipedrive

By Helena Mueller

Support

How knowing yourself can make you better at customer support

By Helena Mueller

Customer Experience

The power of personal relationships - in conversation with Thankyou

By Helena Mueller

How to Enhance Customer Happiness with the IoT & AI

By Helena Mueller

Customer Stories

In conversation with Pozible: a case study

By Helena Mueller

Customer Experience

What we can learn about customer happiness from an 80 year old shoe maker

By Helena Mueller